What do you need?

We help you to clear up any doubt about Bilbao Ekintza. If you need more information, please, contact us.

Bilbao Arena

  • How can you get into the Bilbao Arena?

    The entrances to the Bilbao Arena are determined by each activity or performance. They can be consulted on each event’s website and will usually appear on your ticket cards. Also, with the same procedure, the schedule for opening ceremonies may be consulted. It is best to get there in time to avoid piles.

    To find your seat, you have to check the door and the sector that will appear on the ticket card. Bilbao Arena is well marked and has different plans throughout the building. After entering, we recommend first looking the door indicated in the ticket. From there, the block will be on the right or the left and only the row and seat must be sought.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • Where can I buy tickets for shows and activities?

    Every event has its own sales path. We recommend buying only tickets on official channels. They can be consulted on the official website of each show.

    If the tickets go on sale, they can be purchased at the window even on the day of the show.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • What kind of security measures does the Bilbao Arena apply?

    Bilbao Arena makes security controls in all the events in order to guarantee the smooth running of all of them. The access with reflex or professional cameras, as well as selfie sticks is forbidden.

    The conditions for taking photographs, videos or any other multimedia content depend on each show and the conditions of the promoting company must be consulted.

    Likewise, access to baby strollers is forbidden. All accesses have spaces to leave strollers, the system works like a shopping cart. However, new spaces will be provided for children’s events to facilitate their transit.

    Regarding the age of access, as a general rule, those under the age of 16 need to be accompanied by an adult. However, the organizations promoting the events establish the specific conditions, so we recommend to check them before the event.

    Also, as required by the regulations, the facilities have a medical service available for those who require it.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • Does Bilbao Arena have catering services?

    Yes, Bilbao Arena has fixed and mobile bars all over the space. In addition, in order to facilitate payments as much as possible, there is the option of paying by credit card.

    Alcohol consumption is permitted for those over the age of 18, except at sporting events.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • What advantages does Bilbao Arena offer?

    • Excellent location in the city centre.
    • Experience of the space in hosting small, medium and large-scale events.
    • Highly qualified staff to offer support
    • Satisfaction shown by our customers
    • Adaptability to any event to be organised
    • Top quality spaces and sound
    • Attractive quality atmosphere perceived by the audience
    • Capacity and adaptability to different seating arrangements.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • How can I get to Bilbao Arena?

    Bilbao Arena is located in Miribilla, a new and dynamic urban area of the city. We recommend using public transport to get to the facilities. There are railway and bus stations nearby, as well as tram (Ribera) and metro stations (Casco Viejo, Unamuno exit) in approximately 15 minutes.

    However, if a private vehicle is to be used, parking options include 250 square feet of underground parking and the public use of the Miribilla commercial centre, the Frontón Bizkaia and the Miribilla surface parking lot.

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area.

  • I want to organize an event at Bilbao Arena. What do I have to do?

    If you want more information, you can contact us by following this link, selecting “Bilbao Arena” area. The corresponding department will take care of your request and contact you as soon as possible.



  • What competence improvement actions does Bilbao Ekintza develop for young people or unemployed people?

    Bilbao Ekintza develops actions to improve skills within the framework of the Employment Plan and the Youth Employment Plan.

    Both programmes, with the support of Lanbide, the Basque Employment Service, focus on offering a job opportunity to unemployed people, while the competence development actions complement these objectives by offering practical tools to help them on their way back into the labour market.

    These actions allow participants in the programmes to define their professional objective, identify competences and strengths, as well as to prepare a CV in various formats, learn the keys to LinkedIn for an effective job search or face a job interview, among other skills.

    If you want more information, you can contact us by following this link, selecting “Employment & talent” area.

  • What is the role of Bilbao Ekintza as a labor intermediary?

    Bilbao cooperates with Lanbide in managing the employment offerings. When a company presents an offer, we manage it through the Lanbide datebase. In that case, we will file a petition between the bidder and the solicitor, a receipt, and finally send candidates who fit the requested profile to the firm.

    In addition, Bilbao Ekintza is certified as a private Employee Agency. That is to say, we devote our work offerings in an independent way. Through this new service, we manage our data through profiles of participants who have participated in the Employment Plan or projects promoted by the organization, with complete permission from them. By this way, companies can be given more meaningful and personalized information because we know people better.

    If you want more information, you can contact us by following this link, selecting “Employment & talent” area.

  • Who can participate in the Employment Plans and how long do they last?

    The groups of people for whom the Employment Plans are designed are the following:

    Bilbao Employment Plan: People who are holders or beneficiaries of the Income Guarantee Income (RGI), people under 35 and over 45 years of age, long-term unemployed people registered with Lanbide for a period of at least 12 months in the last 18 months prior to hiring, people who have lost their jobs as a result of the health crisis caused by Covid-19 and people at risk of exclusion

    Youth Employment Plan: People under 30.

    As regards the duration of the contracts, in the case of the Bilbao Employment Plan the employment contract is formalized for a period of between three and six months, while in the case of the Youth Employment Plan it is a one-year contract, both full-time.

    In any case, there is no provision for extending these contracts beyond the maximum duration of six months in the case of the Bilbao Employment Plan and one year in the case of the Youth Employment Plan.

    If you want more information, you can contact us by following this link, selecting “Employment & talent” area.

  • If I have already been on an Employment Plan, can I participate again?

    As stated in the Lanbide, the Basque Employment Service, Call for the 2020 edition, those people who participated in the 2018 and 2019 editions will not be able to participate again in the 2021 edition.

  • How can I access the Employment Plans?

    To participate in the Employment Plans promoted by the Bilbao City Council through Bilbao Ekintza, you must be registered with Lanbide, the Basque Employment Service, as an unemployed person. This procedure will allow you to consult and register through their web page all the job offers included in our employment plans.

    Once you are registered in an offer, either on your own initiative through the website itself or from the selection made by the Lanbide team, we will receive directly your application and curriculum, so no other specific procedure will be necessary with Bilbao Ekintza.

    Bilbao Ekintza will carry out the final selection through personal interviews, guaranteeing an open and transparent process.

    • Requirements to participate in the Bilbao Employment Plan: To be a resident of Bilbao, to be unemployed, to be registered with Lanbide as a job seeker, to belong to one of the groups established by the Call for Aid for local employment promotion actions of Lanbide.
    • Requirements to participate in the Youth Employment Plan: To be a resident of Bilbao, under 30 years of age, unemployed, registered or enrolled in Lanbide as a job seeker and to be registered or enrolled in the Youth Guarantee System.

    The requirement of being an unemployed person logically implies not being registered in the Social Security, something that like the rest of the requirements (registration in Lanbide, residence in Bilbao, etc.), must be fulfilled from the day that Lanbide – Basque Employment Service contacts you or you register in an offer in its web page, until the same day of the hiring.

    If you want more information, you can contact us by following this link, selecting “Employment” area.


  • How long can I count on BIG Bilbao's support and services?

    In BIG Bilbao, entrepreneurship center of Bilbao Ekintza, we offer you support during the whole process of creation, since your project is an idea, in the development and analysis, the start up, and the first year of life of your business.

    The entrepreneurial person has specialized and personalized help in all its phases, adapting the services to his or her competence profile, to the activity sector in which his or her project is located, as well as to the moment of the analysis cycle in which the project is.

    In any case, in general, there is a period of six months for the feasibility study and the realization of the business plan.

    If you want more information, you can contact us by following this link, selecting “Entrepreneurship-Big Bilbao” area.


  • I want to organize an event in Bilbao. Which services does Bilbao Ekintza offer me?

    In Bilbao Ekintza we organize and support the realization of events of interest due to their economic and social impact, derived from the attraction of visitors, the dynamization of tourism and the commercial activity of the city.

    Bilbao and Bizkaia have first class infrastructures together with a network of highly qualified companies and organizations that promote or collaborate in the conceptualization or development of large international events as well as smaller events with a unique character.

    In Bilbao Ekintza we will review your proposal and provide you with information and advice on any aspect related to the design and organization of your event. We will also put you in contact with companies in the sector, and with the different areas of the Bilbao City Council to carry out and process permits.

    You can send us your proposal by following this link, selecting “Event” area. Once we have received and analyzed your application, we will contact you.

  • Where can I come to request a help or sponsorship to organize an event in Bilbao?

    Bilbao Ekintza, supports events, through grants or sponsorships, with tourist impact and attraction of visitors and companies, that contribute to the dynamization and generation of economic activity in Bilbao.

    You can send us your proposal using the general contact form on this website by selecting from the “Event Support” drop-down. Once your request has been received and analyzed, we will contact you.


  • What workspaces does Bilbao Ekintza have?

    Bilbao Ekintza has a network of spaces focussed on the service and promotion of entrepreneurship, in particular in those sectors or areas of smart specialisation identified by the city (creative industries, advanced services, digital economy and tourism).

    • Big Bilbao: The Bilbao Ekintza entrepreneurship centre, located in the Ensache building.
    • Auzo Factorys:Spaces available for new business projects in Bilbao. It has locations in the districts of Matiko, Bolueta, Rekalde and San Francisco.
    • Bilbao Arena: The multi-purpose centre of reference in the city, designed to host all kinds of events with projection for the city.
    • Bilbao Ekintza offices: Located in the Terminus building, in the heart of the Plaza Circular, it hosts the main departments of the municipal company.
    • Tourism offices: With the aim of offering the best information to tourists visiting Bilbao, it has two offices; one in the Terminus building in Plaza Circular and the other in front of the Guggenheim Museum.

    If you want more information, you can contact us by following this link.


  • What is the Bono Bilbao campaign?

    In November 2020, Bilbao City Council, through its municipal company Bilbao Ekintza, launched the #BONOBILBAO campaign, within the Aurrera Bilbao Plan, to help the four sectors most affected by COVID-19 in the city: Commerce, culture, restaurants and tourism (accommodation and tourist activities).

    Following the success of the Commerce, Culture and Hospitality vouchers of the Aurrera 2020 Plan and the Commerce vouchers of the Aurrera 2021 Plan, the sale of vouchers for the Bilbao Culture and Hospitality Voucher campaign of the Aurrera Bilbao 2021 Plan has now begun, after a first phase of adhesion to the campaign by businesses and establishments.

    The deadline for companies in the cultural and hospitality sector to join the scheme began on 8 September. In this way, more than 155,000 vouchers will be launched (124,000 for hospitality and 30,529 for culture) with a budget of 1.5 million euros, which will encourage direct consumption by the public with the aim of economically reactivating these sectors.

    You can now buy your vouchers at www.bonobilbao.eus. In the case of the hotel and catering trade, there are two vouchers: for 10 and 20 euros, with the Bilbao City Council contributing half the value. Five vouchers can be withdrawn per ID card and up to four can be used for each purchase ticket. The deadline for use is 5 December 2021.

    The Culture vouchers, on the other hand, have a value of 20 and 40 euros. Ten vouchers can be collected per ID card and up to four can be exchanged per purchase ticket. The vouchers can be redeemed until 15 March 2022.

    If you have any questions about the campaign, you can send an e-mail to bonobilbao@bilbaoekintza.bilbao.eus, or call 944 20 53 95 from 9:00 am to 2:00 pm.

    Likewise, the Bilbao Bizkaia Tourism Voucher scheme, promoted on this occasion jointly by the City Council and the Regional Government, is also currently active.

  • Which services do BIG Bilbao and Bilbao Ekintza offer to entrepreneurs?

    At BIG Bilbao, Bilbao Ekintza’s entrepreneurship center, we will support you throughout the process of creating and starting up your company. You will receive all the help you need so that your project becomes a reality and goes to market assuming the least possible risk.

    We offer you a personalized support service: Starting up a business is not easy and often lonely. That is why we help you to analyze your idea and give shape to your project during the time you need, in a personalized and close way, so that it becomes a reality as soon as possible. We accompany you in all stages of the implementation of your project.

    We prepare you to manage your business: Learning to undertake is the key. Not only will you learn how to manage your future business, but we will also provide you with continuous training so that you acquire the main skills and tools you will need to achieve business success.

    We inform you of resources to undertake: To save time and distractions, and that all your time is focused on the implementation of your business, we will inform you promptly of all resources available to you as an entrepreneur (grants and subsidies, spaces, workshops or competitions).

    We put you in touch with the BIG entrepreneurial community: Get to know other projects similar to yours, be inspired by the experiences of other people who have passed through BIG Bilbao and participate in all the events we organize that will be useful for your project.

    And also:

    Strategic Sectors for Bilbao: We are singularly committed to company programs and projects linked to Bilbao’s intelligent specialization strategy in the following strategic sectors:

    • Advanced Services
    • Digital Economy
    • Cultural and Creative Industries
    • Tourism

    We are Entrepreneur Service Point (ESP): It means that we are authorized to digitally manage the incorporation of a new company.

    Spaces to undertake: We have a network of centers, called “Auzo Factorys”, which offer the possibility of accessing a space to start your business in very advantageous conditions.

    If you want more information, you can contact us by following this link, selecting “Entrepreneurship-Big Bilbao” area.