Tourist Information and Services

Bilbao Ekintza, through the Tourism Area, is responsible for providing tourist information and services about the city, at the tourist offices.

It aims to meet the expectations of visitors and help to make their stay in Bilbao, Bizkaia and Euskadi longer and more enjoyable.

The tourist information and services area operates through the tourist offices with the mission to:

  • Meet the requests for information from visitors (tourists, travellers and residents in Bilbao and Bizkaia), in person or remotely.
  • Promote and publicise the most important and characteristic places in the city of Bilbao, offering tours with professional guides.
  • At the same time, guaranteeing the equality of opportunities in the access and use of the facilities and services provided.


In-person Information and Services

Bilbao has two permanent tourist information offices: one in the Plaza Circular and the other next to the Guggenheim Bilbao Museum. The offices offer their services in six different languages: Spanish, Euskera, English, French, German and Italian.

The offices deal with queries and requests for information about Bilbao, Bizkaia and Euskadi or other tourist destinations. They offer information about the Bilbao Bizkaia Tourist Card and about tourist products and companies. They also provide the necessary tourist documentation: Map of Bilbao, guided visits, tourist transport, information about accommodation in the city, museums, cultural activities, cuisine, active tourism, etc.

In addition, they offer an itinerant tourist information service at public events and at cruise ship points of arrival.

Remote Information and Services

Bilbao Tourism also responds to queries and requests for tourism information remotely: The telephone queries and requests for information service, Whatsapp, the sending of tourist information and documentation by postal or electronic mail, and the information and reservation of guided tours on foot.

  • Telephone and WhatsApp service: Mondays to Sundays, in office hours, 365 days a year.
  • Postal or electronic mail service: Mondays to Fridays, in office hours.
  • In addition, LiveChat and virtual office services will be available soon.

Guided tours of Bilbao on foot

This service aims to offer information and promote Bilbao, as well as presenting the most representative parts of the City, at the hands of top professional guides.

Two routes are available:

  • Casco Viejo: Discover Bilbao of the Middle Ages, the cobbled streets, city quarters, squares and charming corners, witnesses of the intense commercial and port activities that helped the city to grow.
  • Ensanche-Abandoibarra: Discover the progress of architecture and urbanism in Bilbao, from the 19th century to today. This takes a look at the heart of a city which combines tradition with innovation.